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| Behavioral Analysis of the Dual Identities of the Counselors as the Boundary Spanners |
| LIU Shengnan |
| Department of Public Administration, East China Normal University, Shanghai 200062, China |
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Abstract A boundary spanner is a mediator across the boundaries of organizations, maintaining the contact between insiders and outsiders of the organizaiton. Combined with the university counselors dual role, boundary behavior is the core work of counselors, which directly affects students growth and the schools efficiency as an organization. Based on the theory of boundary spanner, this article analyzes the counselors as the boundary spanners who undertake the work of taking care of the organizational image, handling environmental information and managing the relationship between the organization and its external environment. It indicates that counselors suffer much pressure from being a spanner, such as role conflict, role ambiguity and role overload. It also offers some suggestions on alleviating rolerelated pressures in terms of correct view of organizational boundaries, attention to organizational support and elevation of individual working skills.
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2014, Vol. 8 
